Hi, how can we help?

There are two types of sub-wallets in ShopeePay which are Transferable and Non-transferable balances. 

• Transferable balance includes top-ups made from online banking, Maybank2u, and debit cards
• Non-transferable balance is top-ups made from credit cards and cash
• Only Transferable balances are withdrawable

Transferable Balance

Withdrawals cannot be cancelled once confirmed.

⚠️Note

• You can submit your withdrawal on the weekends/ public holidays but note that it will take 1-3 working days to be processed.
• You can't withdraw funds without verifying your identity. 
• The minimum amount for withdrawal is RM1.00. 
• You can review your withdrawal details under Last Transactions
• Withdrawal requests cannot be cancelled once a request has been made.

Non-Transferable Balance

• Funds in the non-transferable balance sub-wallet cannot be withdrawn

Troubleshooting ShopeePay withdrawals

• If you see a pop-up message that says “Invalid bank account number”, please try restarting your Shopee App and verifying your bank account details again.
• If you don't receive your funds within the 1-3 working days, it may be due to these reasons:
• Your bank account data is incorrect. Your ShopeePay funds withdrawal will be paused and you'll be notified to remove the incorrect bank account details and add the correct one. 
• You have made a transfer to the wrong bank account. If it is a non-existent account, the withdrawal will be cancelled. However, if it goes to an existing account, but the wrong recipient, you'll have to contact your bank to retrieve the funds.

If none of the above applies to you, kindly contact us via the channels at the bottom of the page.